At the airport, you will come across the passenger service centers. At the passenger service centers, you will meet the attendants who will handle all your transportation needs. Usually, the passenger service center is a ground based center. You are, however, likely to meet such centers when you are travelling using the trains. The passenger service center will, for example, handle the baggage or communication that will help the customers to get along at the airport. In any airport, a passenger service center is very important as it handles all the matters regarding the customers which are very important. Some of these functions are discussed below.
The first function of a passenger service center is handling all the airport check ins. The process involved during the handling of check ins may include; checking of passenger tickets, and other necessary air transport documentations such as the passport. If you have luggage, labeling will also be done by the passenger service attendants. Apart from labeling, the passenger service assistant will check you luggage so that it has the right recommended weight. Any additional charges that you are required to honor will also be made at the passenger service center.
When the time to get into the plane is on, the passenger service assistants will help you to board. The agents at the center will also make the necessary announcements at the airport. You will hear the airport announcement, for instance, when the airplane is ready to board. The announcement may also be made so as to provide directions such as when the time when the passengers will board the plane. At the passenger service center, before you board the aircraft, your board pass will be verified. Where you have any special needs, the passenger service attendants will escort you to the plane. This is especially if you are using a wheel chair. The same will also be done to little children who are travelling alone.
Thirdly, the passenger service will handle all the customers communications. At any airport, there is a central communication hub. The communications of all type will be handled in this hub. Such type of customer communication may be greetings and other small but important messages. For example, through customer communication, the passenger service attendants will guide the customers to restrooms in airport. The communication will also guide the passengers to other areas such as the gift shops and the restaurant. The passenger service center will also handle cases to do with luggage loss. Other communications necessary to customers may include the plane delays, time changes in board time and so on.