How To Manage a Difficult Employee
Most of the people get to the top management systems all thanks to their hard skill set. In fact, most of the best managers do not get to be trained on the best managerial skills that are instrumental when it comes handling employees. And especially the difficult employees. You see, one of the hardest hurdle that managers undergo these days is managing difficult staff.
It can be a tall mountain controlling them. Luckily, you have all the chances to manipulate their environment to ensure you have encouraged them to improve their performance. If you are going through difficult time handling your employees, you need not despair as this article will provide you with insights on how to deal with them effectively and get the results that you need.
First, it is essential that you learn to document your records. If issues attract the attention of the legal frameworks and they are not documented, they are as if they never happened. If you are finding it hard to reach a convergence and you are weighing the option of terminating their services, you need to ensure that you put everything in writing.
You will not also like to decline the services of your duly employed worker without plausible cause, reason or even a prior warning; the chances are that you are going to get challenged in a court of law and you are more than likely to be on the losing end. In fact, you might even have to pay them for the damages that you have caused.
You also need to document every training and coaching that you occasion. Any kind of training that you offer to your subordinate is referred to coaching. You are doing this to ensure that you help the difficult improve their performance.
You would not know the future, and so if you happen to want to dismiss someone, you may have to give evidence that you tried your level best to ensure that you bring the difficult staff at par. Ensure that you document all that you had to do to ensure you do not lose it all.
You should avoid wordings such as attitude. When handling a difficult staff, it is better that you avoid such a term as it is not specific; instead, it is subjective.
You need to be keen on their specific behaviors and qualities of work. You may even choose to delegate some special undertaking to the difficult person and carefully monitor the reaction that they got on their face. Seek an explanation to such a reaction and make sure that you have facts.
It is also important that you learn to be objective as much as possible. You should be able to pinpoint the specific behaviors that are not in line with the current code of conduct.
Document such behaviors since they are going to be reviewed by the disciplinary panel. And more importantly, ensure that all their goals and objectives are measurable and specific, and in writing for accountability reasons.
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